PWDs

PWDs

Orange Warsaw Festival is one of the best-adjusted music festivals for people with disabilities in Poland.

Our priority is to make the festival a friendly place for everyone and a safe space for experiencing positive emotions. We have introduced a number of facilities aimed at people with various disabilities, intended to facilitate moving around the area and taking advantage of festival attractions.

Prepared accessibilities in brief:

  • N ticket allowing a person with disabilities to enter with a supporting person
  • Priority Service Point where one can exchange ticket for festival pass, receive support and all necessary practical information
  • dedicated, wide festival gates
  • local transportation from the entrance gate to the Służewiec Horse Racing area to the Priority Service Point situated near the festival entrance
  • "Kiss and Ride" option - where you can be given a lift directly to the entrance to the festival area and the possibility of buying a parking place 
  • over 2,400 m2 of hardened surface facilitating moving around
  • platforms with ramps in the vicinity of both stages, which provide comfortable conditions for enjoying the music
  • trained, supporting volunteers at the site 
  • ramps on the curves and elevations of the terrain
  • induction loops for the persons with hearing problems (on/near the platforms in the vicinity of both stages, the Orange Zone, and at the Priority Service Point)
  • interpreter of the Polish Sign Language
  • points equipped with toilets adapted to the needs of people with disabilities
  • all concerts at the main stage with audio description at the frequency 95.1 FM and festival radio operating 15 minutes before the concerts and just after them

5 social partners working to ensure availability.

If you have any questions, choose one of the topics on the tabs above.

If you haven’t found an answer to your question, please contact [email protected]

TICKETS

I. Where and how to buy ticket N, who can buy it and what rights does it bear?

How can you buy N-ticket, dedicated to persons with disabilities?
Tickets N are available via altersklep.pl and eBilet.pl.  Presentation of document certifying the rights to use the ticket N is necessary at the entrance to the festival area. Here you'll find more information. Tickets for persons with disabilities are available in two kinds - 2-day ticket or a 1-day ticket for particular day.

II. Who is entitled to purchase ticket N?

Only persons with major level of disability, as well as persons with any level of disability requiring using the wheelchair are entitled to purchase 2-day tickets N and 1-day tickets N. The level of disability which is mentioned herein, should be confirmed with the certificate from District Disability Determination Service (with photo confirming identity ) or valid Disabled ID card (with photo confirming identity).

List of required documents:

- Disability certificate (from District or City Disability Determination Service) - with photo confirming identity

- Pensioner’s card - from Social Insurance Company (ZUS) - with photo confirming identity

- valid Disabled ID card (from District or City Disability Determination Service) - with photo confirming identity

See templates of documents listed above

III. Can a person with disabilities bring the supporting person with him or her?

Yes. Each person, who has purchased the ticket N, can come with supporting person, if there is a need. Ticket for person with disabilities entitles (one during the whole festival time) supporting person to enter the event area, and to accompany the person with disabilities. At the entrance, person with disabilities and the supporting person receive separate wristbands.

IV. How many supporting persons can enter the festival area with one person with disabilities?

Each  person with disabilities with ticket N can enter the festival area with one supporting person. In case off having a 2-day ticket N it must be the same supporting person through the whole festival time.

V. Is it possible to use a discount with Orange code at the purchase of tickets N?

Yes, it is possible. Tickets N are subject to discounts for Orange customers on the same rules as the other tickets.

ACCESS AND ENTRANCE TO THE FESTIVAL AREA

I. What's the best way to get to OWF?

This year's OWF takes palce at Służewiec Horse Race Track. You can get there as well by means of public transport as by your own car. Detailed information concerning transport will be available at the festival official website.

PKP Warszawa Centralna Railway Station

Go to the Metro Centrum station and take the M1 line to the Metro Wilanowska station (towards Kabaty), then from the Metro Wilanowska hub in order to get to the Racecourse area, take bus No. 192, 300, 331, 709, 715, 727, 739 or N83 (get off at the 'Wyścigi 01' stop). You can also take tram No. 4, 10 or 35 (towards Wyścigi, get off at the last stop. There will be a long ramp and it will be necessary to overcome an uneven pavement). Low-floor trams are marked on the timetable

PKP Warszawa Gdańska Railway Station

Go to the Metro Dworzec Gdański station and take the M1 line to the Metro Wilanowska station (towards Kabaty), then from the Metro Wilanowska hub in order to get to the Racecourse area, take bus No. 192, 300, 331, 709, 715, 727, 739 or N83 (get off at the 'Wyścigi 01' stop). You can also take tram No. 4, 10 or 35 (towards Wyścigi, get off at the last stop. There will be a ramp and it will be necessary to overcome an uneven pavement). Low-floor trams are marked on the timetable

PKS/PKP Warszawa Zachodnia (intercity and international buses and trains)

Take bus No. 182 from the bus terminal (bus stop Dworzec Zachodni 03) to Metro Politechnika 01 stop, then change to Metro Line M1 and go to Metro Wilanowska station (towards Kabaty). Then from the Metro Wilanowska hub, take bus No. 192, 300, 331, 709, 715, 727, 739 or N83 in order to get to the Racecourse area (get off at the 'Wyścigi 01' stop). There are stair lifts on the route leading away from the platforms. On your way to the stop, there are ramps

Flixbus buses. Metro Młociny Hub

Go to the Metro Młociny station and take the M1 line to the Metro Wilanowska station (towards Kabaty), then from the Metro Wilanowska hub, in order to get to the Racecourse area, take bus No. 192, 300, 331, 709, 715, 727, 739 or N83 (get off at the 'Wyścigi 01' stop). You can also take tram No. 4, 10 or 35 (towards Wyścigi, get off at the last stop. There will be a long ramp and it will be necessary to overcome an uneven pavement). Low-floor trams are marked on the timetable

Flixbus buses. Metro Al. Wilanowska Hub

From the Metro Wilanowska hub, in order to get to the Racecourse area, take bus No. 192, 300, 331, 709, 715, 727, 739 or N83 (get off at the 'Wyścigi 01' stop). You can also take tram No. 4, 10 or 35 (towards Wyścigi, get off at the last stop. There will be a long ramp and it will be necessary to overcome an uneven pavement). Low-floor trams are marked on the timetable

Chopin Airport

Take the bus line 148 from Chopin Airport to Poleczki hub. Then walk the western footpath along Puławska Street to the main gate, or take bus No. 192, 300, 331, 709, 715, 727, 739 or N83 to the hub at Al. Lotników and change towards the 'Wyścigi 01' stop. It will be necessary to cross an uneven footpath, repair works should be taken into account

Modlin Airport

Take a Koleje Mazowieckie or Szybka Kolej Miejska train from Modlin Główny station to Warszawa Śródmieście or Warszawa Centralna (depending on the connection). Then go to the Metro Centrum station and take the M1 line to the Metro Wilanowska station (towards Kabaty), then from the Metro Wilanowska hub, in order to get to the Racecourse area, take bus No. 192, 300, 331, 709, 715, 727, 739 or N83 (get off at the 'Wyścigi 01' stop). You can also take tram No. 4, 10 or 35 (towards Wyścigi, get off at the last stop. There will be a long ramp and it will be necessary to overcome an uneven pavement). Low-floor trams are marked on the timetable

II. Will there be a parking lot for persons with disabilities?

Parking lot for persons with disabilities is located the nearest to the festival entrance on the area of Służewiec Horse Race Track parking lot. Moreover, there is a possibility to use option "Kiss and Ride" - where you can be given a lift directly to the entrance to the OWF area.

III. What should I do to use the parking place for persons with disabilities?

At the entrance to the festival area you need to present ticket N, valid Parking Card and Ticket Parking (purchased in advance). Parking tickets are on sale here.

IV. Which entrance should be used by persons with ticket N?

Persons with disabilities will use the main entrance located at the area of Służewiec Horse Race Track parking lot. There will be installed a wider gate, adjusted to the needs of persons on wheelchairs making the entrance to the festival area more comfortable for them.

People who will arrive by public transport can use car transport adapted to transporting people on wheelchairs from entrance gates to the entrance gates of the festival area.

The persons who do not have a valid Parking Card can use the Kiss & Ride car park, which allows you to drive near the entrance to the festival area and stop for the time of getting out of the car. If you wish to use car parking for people with disabilities, you need to buy a Parking Ticket N.

Before entering the festival area, persons with disabilities should check in the Point of Priority Service. It is the only place where you and your supporting person can exchange your ticket N into wristbands authorizing to admission to the festival area.

ONE-ON-ONE SUPPORT

Those planning to go to the festival without accompanying person can take advantage of booking individual assistance.

In order to do so, please contact us via e-mail: [email protected] or phone: +48 604 432 911.  

SOLUTIONS AT THE FESTIVAL AREA

I. Is the object fully adjusted to the needs of persons on wheelchairs?

This year the festival takes place on the open space of Warszawa-Służewiec Horse Race Track parking lots. We’ve applied a series of facilities, which we hope will allow you to move around the festival area and use festival attractions in a safe and easy way. However in case of heavy rainfall persons with disabilities, especially on wheelchairs must take difficulties into account.

II. Are there planned any special places for persons with disabilities?

There will be special platforms located near both stages which are Orange Stage and Warsaw Stage. Persons with disabilities, who will want to get to the platform can count on the dedicated festival staff.

III. Are there sitting places on the platforms?

Yes, the sitting places will be dedicated to persons with tickets N and persons (with major temporary disabilities, such as a broken leg) who were given the permission to use platforms after check in the Point of Priority Service located on the festival area. The sitting places will be also available to the supporting persons, however the number of seats is limited.

IV. Are the platforms elevated and are they customized to the needs of persons on electric wheelchairs?

Yes, the platforms are elevated, which provides a comfortable view on the concerts even in sitting position. The wheelchair ramp slope leading to the platform does not exceed 6%, the ramp is also equipped with special banisters.

V. Will there be any support available?

We ask persons who will need any help, to check in the Point of Priority Service, where they will have an assistant assigned.

VI. Will there be an ATM machine adjusted to the needs of persons with disability?

An ATM will be available for most persons moving on wheelchair and short people. There’s a possibility to talk to consultant via intercom. The height of the ATM panel equals 113 cm, the height of the intercom equals 28 cm.

PERSONS WITH SO CALLED TEMPORARY DISABILITY

I. Can persons with temporary disability, who for example have broken a leg and are using crutches or are using wheelchairs purchase the ticket N?

No.The persons who need support can contact the volunteers or security guards in front of the entrance gate to the Horse Racing Area in order to reach the Priority Service Point. Here, depending on your needs, you will be given permission to use the platforms near the stages.

II. Can persons for example with diabietes take necessary medicines and medical accessories with them or can they bring their own food?

Persons whose health condition requires serving special medicines, can bring the medicines necessary for them, medical accessories to serve the medicines, food and drinks, however it is required to present a medical certificate about the necessity of having the medicines with you. Please store the food and drinks in compliance with safety regulations contained in Terms and Conditions of the festival (cans, glass bottles and vacuum flasks). Persons with diabetes are encouraged to have with them a special sachets with liquid glucose available in every pharmacy.

INDUCTION LOOP AND INTERPRETER OF THE POLISH SIGN LANGUAGE

Will there be an induction loop available for persons with hearing impairment and Polish Sign Language interpreter during festival?

Yes, there will be an induction loop available (on/near the platforms in the vicinity of both stages), in Orange Zone and at the Priority Service Point for persons with hearing impairment and Polish Sign Language interpreter in the Point of Priority Service. You can  ask for the support of Polish sign language interpreter at the Priority Service Point.

FESTIVAL AREA ACCESSIBILITY

I. Will the Festival Area be adjusted to the needs of persons with motion disabilities?

Access to the Festival Area is facilitated thanks to harden, asphalt surface and sidewalks. Acces to the high kerbs will be available thanks to the special approach banks. Special paths, thanks to which, it will be possible to avoid moving on the grass will be located in key places.  Unfortunately so called food trucks are not adjusted to the needs of persons with disabilities and do not have any lovered counters, although all persons with disabilities will have the priority during service. In the event of any troubles, please ask the festival stuff for help.

TOILETS

I. Will there be any toilets available for persons with disabilities at the event area?

Yes, toilets adjusted to needs of persons with disabilities will be located near both platforms and in key locations of the festival.

AUDIO DESCRIPTION

Will there be audio description available during the festival?

All concerts at the main stage - Orange Stage - will be audio described. Audio description will be available at the frequency 95.1 FM. Radio signal will be reachable all around the main stage. The service will be accessible free of charge to all in need for commentary. In order to access audio description possession of the radio receiver and headphones is necessary (i.e. by mobile/smart phone equipped with radio). There will be an option to lend a radio receiver at the Priority Service Point.

15 minutes before the concerts and just after there will be festival radio operating giving all necessary practical tips and guidelines.