PWDs

Orange Warsaw Festival is one of the best-adjusted music festivals for people with disabilities in Poland. Our priority is to make the festival a friendly place for everyone and a safe space for experiencing positive emotions. We have introduced a number of facilities aimed at people with various disabilities, intended to facilitate moving around the area and taking advantage of festival attractions.

Audio-leaflets about the OWF General information about the festival, in the form of audio-leaflets, is included below.

1. Accessible Orange Warsaw Festival (YouTube link)
2. Assistance and one to one support at Orange Warsaw Festival (YouTube link)
3. Audiodescription at Orange Warsaw Festival (YouTube link)

Prepared accessibilities in brief:

• N ticket allowing a person with disabilities to enter with a supporting person

• Priority Service Point where one can exchange ticket for festival pass, receive support and all necessary practical information

• dedicated, wide festival gates

• local transportation from the entrance gate to the Służewiec Horse Racing area to the Priority Service Point situated near the festival entrance

• "Kiss and Ride" option - where you can be given a lift directly to the entrance to the festival area and the possibility of buying a parking place 

• over 2,400 m2 of hardened surface facilitating moving around

• platforms with ramps in the vicinity of both stages, which provide comfortable conditions for enjoying the music

• trained, supporting volunteers at the site 

• ramps on the curves and elevations of the terrain

• induction loops for the persons with hearing problems (on/near the platforms in the vicinity of both stages and at the Priority Service Point)

• interpreter of the Polish Sign Language

• points equipped with toilets adapted to the needs of people with disabilities

• all concerts at the main stage with audio description at the frequency 91.5 FM and festival radio operating 15 minutes before the concerts and just after them

If you have any questions, choose one of the topics on the tabs above.

If you haven’t found an answer to your question, please contact [email protected]

I. How can I buy N ticket, dedicated to persons with disabilities?

Tickets N are available via altersklep.pl. Presentation of document certifying the rights to use the ticket N is necessary at the entrance to the festival area. Here you'll find more information. Tickets for persons with disabilities are available in two kinds - 2-day ticket or a 1-day ticket for particular day.

II. Who is entitled to purchase ticket N?

Only persons with major level of disability, as well as persons with any level of disability requiring using the wheelchair are entitled to purchase 2-day tickets N and 1-day tickets N. The level of disability which is mentioned herein, should be confirmed with the certificate from District Disability Determination Service (with photo confirming identity ) or valid Disabled ID card (with photo confirming identity).

List of required documents:

- Disability certificate (from District or City Disability Determination Service) - with photo confirming identity

- Pensioner’s card - from Social Insurance Company (ZUS) - with photo confirming identity

- valid Disabled ID card (from District or City Disability Determination Service) - with photo confirming identity

See templates of documents listed above

III. Can a person with disabilities bring the supporting person with him or her?

Yes. Each person, who has purchased the ticket N, can come with supporting person, if there is a need. Ticket for person with disabilities entitles (one during the whole festival time) supporting person to enter the event area, and to accompany the person with disabilities. At the entrance, person with disabilities and the supporting person receive separate wristbands.

IV. How many supporting persons can enter the festival area with one person with disabilities?

Each  person with disabilities with ticket N can enter the festival area with one supporting person. In case off having a 2-day ticket N it must be the same supporting person through the whole festival time.

Rules for the participation of person supporting persons with disabilities at Orange Warsaw Festival 2023

V. Is it possible to use a discount with Orange code at the purchase of tickets N?

Yes, it is possible. Tickets N are subject to discounts for Orange customers on the same rules as the other tickets.

VI. Are VIP N tickets available?

No, they are not available. We would also like to inform you that the VIP area is located on the second floor of the building. There are no elevators in the building.

I. What's the best way to get to OWF?

This year's OWF takes palce at Służewiec Horse Race Track. You can get there as well by means of public transport as by your own car or bike.

BY PUBLIC TRANSPORT

You will find information on various ways to get to the Służew Horse Racing Track by public transport below. You can also read about the availability of public transport in Warsaw on the website of the Warsaw Public Transport Accessibility. The fastest methods of transport can be found on the subpage: General information.

PKP Warszawa Centralna Railway Station

Go to the Metro Centrum station and take the M1 line to the Metro Wilanowska station (towards Kabaty), then from the Metro Wilanowska hub in order to get to the Racecourse area, take bus No. 192, 331, 709, 727 or 739 (get off at the 'Wyścigi 01' stop). You can also take tram No. 4 or 75 (towards Wyścigi, get off at the last stop. There will be a long ramp and it will be necessary to overcome an uneven pavement). Low-floor trams are marked on the timetable

PKP Warszawa Gdańska Railway Station

Go to the Metro Dworzec Gdański station and take the M1 line to the Metro Wilanowska station (towards Kabaty), then from the Metro Wilanowska hub in order to get to the Racecourse area, take bus No. 192, 331, 709, 727 or 739 (get off at the 'Wyścigi 01' stop). You can also take tram No. 4 or 75 (towards Wyścigi, get off at the last stop. There will be a ramp and it will be necessary to overcome an uneven pavement). Low-floor trams are marked on the timetable

PKS/PKP Warszawa Zachodnia (intercity and international buses and trains)

Take bus No. 182 from the bus terminal (bus stop Dworzec Zachodni 03) to Metro Politechnika 01 stop, then change to Metro Line M1 and go to Metro Wilanowska station (towards Kabaty). Then from the Metro Wilanowska hub, take bus No. 192, 331, 709, 727 or 739 in order to get to the Racecourse area (get off at the 'Wyścigi 01' stop). There are stair lifts on the route leading away from the platforms. On your way to the stop, there are ramps

Flixbus buses. Metro Młociny Hub

Go to the Metro Młociny station and take the M1 line to the Metro Wilanowska station (towards Kabaty), then from the Metro Wilanowska hub, in order to get to the Racecourse area, take bus No. 192, 331, 709, 727 or 739 (get off at the 'Wyścigi 01' stop). You can also take tram No. 4 or 75 (towards Wyścigi, get off at the last stop. There will be a long ramp and it will be necessary to overcome an uneven pavement). Low-floor trams are marked on the timetable

Flixbus buses. Metro Al. Wilanowska Hub

From the Metro Wilanowska hub, in order to get to the Racecourse area, take bus No. 192, 331, 709, 727 or 739 (get off at the 'Wyścigi 01' stop). You can also take tram No. 4 or 75 (towards Wyścigi, get off at the last stop. There will be a long ramp and it will be necessary to overcome an uneven pavement). Low-floor trams are marked on the timetable

Chopin Airport

The journey requires 2 transfers. Take the train of Koleje Mazowieckie or Szybka Kolej Miejska, S3 or RL lines, to the Warszawa Służewiec station. Go to the PKP Służewiec 11 stop. There, take the tram line 31 (direction: Dworkowa) and get to the "Metro Wierzbno 03" stop. Change there to tram line 4 (direction and end station: Wyścigi 06).

Modlin Airport

Take a Koleje Mazowieckie or Szybka Kolej Miejska train from Modlin Główny station to Warszawa Śródmieście or Warszawa Centralna (depending on the connection). Then go to the Metro Centrum station and take the M1 line to the Metro Wilanowska station (towards Kabaty), then from the Metro Wilanowska hub, in order to get to the Racecourse area, take bus No. 192, 331, 709, 727 or 739 (get off at the 'Wyścigi 01' stop). You can also take tram No. 4 or 75 (towards Wyścigi, get off at the last stop. There will be a long ramp and it will be necessary to overcome an uneven pavement). Low-floor trams are marked on the timetable

BY CAR

Will there be a parking lot for persons with disabilities?

Parking for people with disabilities is located closest to the entrance gates to the festival in the car parks of Służewiec Horse Racetrack. In order to use the car park, you must purchase a Parking Ticket N in advance. When entering the festival area, you must present the Ticket N, a valid Parking Card and the Parking Ticket N. Parking tickets are on sale here.

Is it possible to be driven to the festival?

Yes, it is possible to use the "Kiss and Ride" option - being taken directly to the entrance to the Orange Warsaw Festival area.

ON FOOT, BY BICYCLE OR BY SCOOTER

You can also get to the festival on foot or in another way, for example by bike or scooter. In the vicinity of the entrance gates to the festival area from ul. Puławska, there will be a car park for approx. 100 bicycles.

Entrances to the Służewiec Horse Racetrack

How you enter the Służewiec Horse Racetrack depends on what means of transport you have chosen.

Public transport/on foot: you will enter through the main gate of the Służewiec Horse Racetrack from Puławska Street.

Own car or taxi: we recommend entering through the side gate from al. Wyścigowa.

Regardless of which gate you enter the Służewiec Horse Racetrack, if you are a holder of a category N ticket, go to the Priority Service Point.

You can use a car adapted to transport people in wheelchairs, from the entrance gates of the Horse Racetrack to the Priority Service Point, in the vicinity of the entrance gates to the festival area.

Entrance to the festival area

Which entrance should people with an N ticket enter?

Persons with disabilities will use the main entrance located at the area of Służewiec Horse Race Track parking lot. There will be installed a wider gate, adjusted to the needs of persons on wheelchairs making the entrance to the festival area more comfortable for them.

Before entering the festival area, persons with disabilities should check in the Point of Priority Service. It is the only place where you and your supporting person can exchange your ticket N into wristbands authorizing to admission to the festival area. The Priority Service Point is located in front of the entrance gates to the festival.

If you have a category N ticket or need assistance, after crossing the gates to the Służewiec Horse Racetrack, head directly to the Priority Service Point. There you will exchange your ticket for a wristband, you will get access to accessibility zones,
all information about the access tools at the festival, as well as you will be directed to the entrance gates to the festival area.

At the Priority Service Point, you can ask for individual assistance, use translation into Polish sign language or an induction loop.

Those planning to go to the festival without accompanying person can take advantage of booking individual assistance.

In order to do so, please contact us via e-mail: [email protected] or phone: +48 604 432 911.  

I. Is the object fully adjusted to the needs of persons on wheelchairs?

The festival takes place on the open space of Warszawa-Służewiec Horse Racetrack parking lots. We’ve applied a series of facilities, which we hope will allow you to move around the festival area and use festival attractions in a safe and easy way. 

II. Are there planned any special places for persons with disabilities?

There will be special platforms located near both stages which are Orange Stage and Warsaw Stage. Persons with disabilities, who will want to get to the platform can count on the dedicated festival staff.

III. Are there sitting places on the platforms?

Yes, the sitting places will be dedicated to persons with tickets N and persons (with major temporary disabilities, such as a broken leg) who were given the permission to use platforms after check in the Point of Priority Service located on the festival area. The sitting places will be also available to the supporting persons, however the number of seats is limited.

IV. Are the platforms elevated and are they customized to the needs of persons on electric wheelchairs?

Yes, the platforms are elevated, which provides a comfortable view on the concerts even in sitting position. The wheelchair ramp slope leading to the platform does not exceed 6%, the ramp is also equipped with special banisters.

V. Will there be any support available?

We ask persons who will need any help, to check in the Priority Service Point, where they will have an assistant assigned.

VI. Will the induction loop and Polish sign language interpreter be available during the festival?

Induction Loops will operate at each of the stages and at the Priority Service Point. If necessary, we also offer a remote connection with a Polish sign language interpreter at the Priority Service Point.

VII. Will there be accessible toilets for people with disabilities?

Yes, toilets adjusted to needs of persons with disabilities will be located near both platforms and in key locations of the festival.

I. Will the Festival Town be adjusted to the needs of persons with motion disabilities?

Access to the Festival Area is facilitated thanks to harden, asphalt surface and sidewalks. Acces to the high kerbs will be available thanks to the special approach banks. Special paths, thanks to which, it will be possible to avoid moving on the grass will be located in key places.  Unfortunately so called food trucks are not adjusted to the needs of persons with disabilities and do not have any lovered counters, although all persons with disabilities will have the priority during service. In the event of any troubles, please ask the festival stuff for help.

Will there be any toilets available for persons with disabilities at the event area?

Yes, toilets adjusted to needs of persons with disabilities will be located near both platforms and in key locations of the festival.

I. Can persons with temporary disability, who for example have broken a leg and are using crutches or are using wheelchairs purchase the ticket N?

No.Rules for the participation of person supporting persons with disabilities at Orange Warsaw Festival 2023.The persons who need support can contact the volunteers or security guards in front of the entrance gate to the Horse Racing Area in order to reach the Priority Service Point. Here, depending on your needs, you will be given permission to use the platforms near the stages.

II. Can persons for example with diabietes take necessary medicines and medical accessories with them or can they bring their own food?

Persons whose health condition requires serving special medicines, can bring the medicines necessary for them, medical accessories to serve the medicines, food and drinks, however it is required to present a medical certificate about the necessity of having the medicines with you. Please store the food and drinks in compliance with safety regulations contained in Terms and Conditions of the festival (cans, glass bottles and vacuum flasks). Persons with diabetes are encouraged to have with them a special sachets with liquid glucose available in every pharmacy.