Tickets 2020 and 2021

KEEP YOUR TICKET!

For Orange Warsaw Festival 2022, tickets and passes from the Regular Tickets pool are sold at the price of PLN 469 (2-day ticket) and PLN 309 (1-day ticket).

Due to the great interest in the festival, please confirm your willingness to participate in it and collect a ticket for the new date now.

IF YOU BOUGHT TICKET AT ALTERSKLEP, CLICK HERE TO DOWNLOAD YOUR TICKET WITH THE NEW FESTIVAL DATE.

To save tickets purchased via the website www.ebilet.pl, select the appropriate option in the form sent to you by e-mail.

Tickets purchased at stationary sales networks remain valid for the new festival date. There is no need to contact stationary sales network again.

 

EXCHANGE YOUR TICKET FOR A VOUCHER AND GET ADDITIONAL BENEFITS!

If for some reason you can’t attend the concert on the new date, nothing’s lost!

The best festivals, unique concerts and shows organized by Alter Art are waiting for you.

As a voucher holder, you will have priority to buy tickets for the events organized by us in a special presale.

The voucher worth the value of your order will be valid for 365 days from the date of the postponed festival (i.e. until 05.06.2022). At your request, we can extend its validity until 31/08/2022, so that you have the opportunity to take advantage of an even wider range of Alter Art events.

IF YOU BOUGHT TICKET AT ALTERSKLEP, CLICK HERE TO EXCHANGE TICKET FOR A VOUCHER

If you bought ticket on ebilet.pl select an appropriate option from the received e-mail notification. You will receive the voucher code in the next message.

FAQ

Can I wait with the decision whether I want to keep my ticket?

Yes. We will announce more artists soon. We try to make a large part of the festival's program return in 2022 and we encourage you to confirm your willingness to keep the tickets.

We remind you that there will be no Early Bird tickets for Orange Warsaw Festival 2022. Ticket sale will start from Regular Tickets.

I have 1-day ticket for OWF 2020. What day will it be valid on in 2021?

1-day tickets remain valid in the following configuration:

 

2020

2021

2022

DAY ONE

JUNE 5th

JUNE 4th

JUNE 3rd

DAY TWO

JUNE 6th

JUNE 5th

JUNE 4th

At the same time, we would like to inform you that if the concert dates of the main artists change, there will be one-time possibility to exchange the tickets previously confirmed.

I haven't received an email with information about my ticket, what should I do?

If you placed the order on:

• AlterSklep, please send an e-mail at: [email protected]

• eBilet, please send an e-mail at: [email protected]

My order includes several tickets. I want to keep one of them, while exchange the remaining ones for a voucher. Can I split my order?

Yes, it is possible to split orders. If you placed an order on:

• AlterSklep, please send an e-mail at: [email protected]

• eBilet, please send an e-mail at: [email protected]

I bought child discount ticket for OWF 2020 and 2021 and I want to keep it for next year's edition of the festival, but in 2022 my child turns 10. Does my child's ticket expire?

Due to this situation, in 2022 we are raising the age limit entitling to a discount for children up to 12 years old.

What is a voucher?

If for some reason you cannot attend an event which date has been changed, you can exchange tickets for the voucher. The voucher is a form of payment, the value of which you will use during your next purchase of tickets for events organized by Alter Art.

How can I redeem the voucher?

All vouchers that you will receive in exchange for the tickets will be able to be redeemed when purchasing another tickets for events organized by Alter Art. Exchanges must be made when paying for a new order in the same website where the voucher was obtained.

What if the funds on the voucher are insufficient to buy new tickets?

The missing amount can be topped up using other available forms of payment.

Do I have to use the voucher funds at one time?

You can use the funds accumulated on the voucher several times until they are exhausted.

How long is the voucher valid for?

All vouchers received in exchange for the exchanged tickets will be redeemable when purchasing further tickets for events organized by Alter Art. If you have exchanged your OWF 2021 ticket for a voucher, it will be valid until 05/06/2022. Vouchers obtained from tickets for 2020 will be extended by another 365 days. It is also possible to extend its validity until August 31, 2022.

Where can I check the expiry date and value of funds accumulated on the voucher?

If you have received a voucher via AlterSklep, you will find all the data regarding your voucher in the 'my account' tab after logging into your account.

If you received the voucher via eBilet, you will receive the voucher's expiration date together with its code. To check the balance of the funds on the voucher, contact the eBilet Customer Service Office at [email protected]

I bought a ticket at stationary sales network. Where can I exchange it for a voucher?

Tickets purchased at stationary sales networks cannot be exchanged for a voucher, but they are all valid for the new date of the event.

Can I get a refund?

In accordance with the Polish law (Article 15zp of the Act of March 31st 2020 amending the Act on Special Arrangements for the Prevention, Control and Management of COVID‑19, Other Infectious Diseases and the Resulting Emergencies, and Certain Other Acts), you can apply for a refund. The refund will be provided in the same form as your original payment within 180 days of effective termination date.